Please note that we do not provide return labels. Please ship products back to our warehouse in Asia. Contact customer service for authorization and the correct return address before sending items. Do not use the address on the shipping label. To start a return, confirm receipt of your package by clicking Confirm Received and submit a Return or Exchange ticket with supporting evidence like photos or videos. Our Customer Service team will review based on policy, product condition, and evidence. Original shipping and insurance are non-refundable unless non-compliance in products as provides by mandatory laws. For detailed instructions, please refer to "How do I make a return?" To facilitate the refund process, payments made directly to us (including the product price, shipping fee, etc) can be reimbursed through the original payment method or credited to your smartifii.com credit account. The "original payment method" refers to the same method used for the initial transaction. The recipient account information is necessary to be provided when request for standard delivery costs paid to a third shipping company for the return of products, if they should be borne by smartifii.com in accordance with the applicable law. Standard delivery refers to the traceable and most economical delivery option.